← Remlino

REMLINO SUPPORT

Get help with Remlino

Support covers connecting the app, selecting bank-transfer methods, reminder settings, delivery problems, customer payment reports and stopping reminders.

Before contacting support

  1. Confirm you are viewing the correct Shopify store.
  2. Check whether reminders are on in Remlino settings.
  3. Check that the order uses a selected manual bank-transfer method and remains wholly unpaid.
  4. Copy the exact error text and note the time it happened.

Contact

Email support@remlino.com. Include your Shopify store domain, order number if relevant, what you expected and what appeared instead.

Never send a password, Shopify access token, bank login, full bank statement, card number or database backup.

Payment questions

Remlino does not receive or verify money. Customers should contact the Shopify merchant about a transfer, refund, order or delivery.

Privacy requests

See the privacy policy. If a separate privacy email is configured, use the address shown there.